Refund Policy | Cryptodelivers
Effective Date: November 02, 2025
Cryptodelivers (“we,” “our,” “us”) provides ride-hailing, delivery, and related services through our mobile and web applications (collectively, the “Service”). This Refund Policy (“Policy”) governs all requests for refunds for payments made through our platform. By using our Service, you agree to this Policy.
1. Definitions
* User: Any individual who uses our Service to request rides, deliveries, or related services.
* Driver/Delivery Partner: Independent contractors or personnel providing rides, delivery, or other services through our platform.
* Trip: Any ride or journey booked via our platform.
* Order: Any delivery, including food, groceries, or goods, booked via our platform.
* Service Fees: Fees collected by Cryptodelivers for facilitating rides or deliveries.
2. General Refund Policy
* Payments are considered final once a Trip or Order is confirmed and processed, except where this Policy provides otherwise.
* Refunds are issued at our discretion for service failures, billing errors, or app-related issues, not for user preference.
* All refunds are subject to verification and investigation.
3. Refund Eligibility
Refunds may be granted in the following circumstances:
3.1 Ride/Trip Services
* Driver did not arrive or canceled after confirming the ride.
* Verified safety issues or service violations affecting the user.
* Billing errors, including overcharges or duplicate charges.
* System or technical errors that incorrectly billed the user.
3.2 Delivery Services
* Order never delivered.
* Significant missing, incorrect, or damaged items.
* Fraudulent or duplicate charges.
* System or technical errors affecting order accuracy or payment.
3.3 Promotions and Payment Issues
* Failed application of promotional discounts due to system error.
* Billing or payment errors caused by app malfunction.
4. Non-Refundable Situations
Refunds will not be provided for:
* User dissatisfaction due to taste, preference, or minor inconvenience.
* Delays caused by weather, traffic, or other events outside the driver’s/delivery partner’s control.
* Incorrect user-provided details (addresses, order info, payment info).
* Completed services, unless eligibility criteria are met.
* Minor substitutions, packaging changes, or service-level expectations that are met by the provider.
5. Driver/Delivery Partner Disputes
* Any refund claim related to the performance of a driver or delivery partner will be reviewed with consideration for their perspective and contractual obligations.
* We reserve the right to deny refunds where the driver or delivery partner complied with Service policies.
* Users may be required to provide evidence (photos, screenshots, or descriptions) to substantiate claims.
6. Refund Request Procedure
To request a refund:
1. Open the Help/Support section of the app.
2. Select the relevant Trip or Order.
3. Choose the issue category (e.g., “Driver didn’t arrive,” “Order missing items”).
4. Provide a detailed description and any supporting evidence.
Timing: Requests must be submitted within 7 days of the Trip or Order date. Late requests may not be considered.
7. Refund Review and Processing
* Our team typically reviews refund requests within 3–5 business days.
* We may contact users for additional information or clarification.
* Refunds may be full, partial, or denied, based on investigation results.
* Approved refunds are processed to the original payment method. Bank processing may take 5–10 business days.
* In-app credits may be offered at our discretion.
8. Special Circumstances
* Technical/System Errors: Refunds will be issued for errors caused by app malfunction.
* Fraudulent Transactions: Unauthorized or fraudulent charges will be refunded after verification.
* Force Majeure: Events beyond our control (natural disasters, strikes, emergencies) may affect Service. Refunds in such cases are limited to the amount paid for undelivered or unusable service.
9. Limitation of Liability
* Refunds are limited to the amount paid for the specific Trip or Order.
* Cryptodelivers is not responsible for consequential, incidental, or indirect damages arising from Service use.
* We do not guarantee the availability, timeliness, or performance of drivers or delivery partners.
10. Modifications to Policy
* We may update this Policy at any time.
* Users will be notified of material changes via the app or email.
* Continued use of the Service constitutes acceptance of the updated Policy.
11. Contact Information
For questions or disputes regarding refunds, contact our support team:
📧 support@thecryptodelivers.com (mailto:support@thecryptodelivers.com)
📞 1.971.275.7990
